Questions about the free trial I clicked on my trial activation and nothing happened, the site says I'm already registered/activated. My trial expired before it was supposed to. What happened? Is the trial full featured? I never got the activation email How can I upgrade my trial account to a full subscription? Back To Top Account Subscriptions And Pricing Annual Subscriptions Academic Discounts Back To Top Account Administration Add an additional user to my account Delete a user from my account Edit the permissions of a user. Change a user's password. Change my password. Change my contact information. Change my billing information. Close my account. My account was placed on hold. What happens when I close my account? View my billing history. Get a copy of an invoice. What's a Transaction ID? How do I change my Service Plan? Change your account's default settings. Back To Top Capture Service A. Taking Captures Take a screen capture. Take Full Page Captures. Take screen captures of an entire site. Recapture previously ordered captures. Capture the source code from my pages along with its image. B. Viewing Captures I want to see my screen captures. How do I sort my screen captures? Move/Copy files between projects Rename a project Rename a file Delete a project Using capture ratings C. Converting, Downloading & Printing Captures. I need to download my screen captures Pull up a printable view of my screen capture projects. Back To Top Remote Access Service What is BrowserCam's Remote Access service? How does BrowserCam's Remote Access work? What can I do with the service? What are my payment options? What do I need to use the service? How does the service work (technically, on the inside)? Can I Use AOL On The Remote Access Machines? What Do I need To Remember While Using Remote Access? Is Remote Access included in the free trial? Back To Top General Stuff Are you a GSA,CMAS certified, etc? My website is behind a firewall or password protected area of my site, what can I do? Isn't that a security risk? BrowserCam seems to be caching my pages? What versions of Macromedia Flash are installed? I updated my user's permissions, but the changes haven't taken affect. Did I do something wrong? How many pages can I crawl at a time? What happens if I select the full screen? Is there a way I can let others see my projects? Should I use BMPs, JPGs, or PNG's? Back To Top I clicked on my trial activation and nothing happened, the site says I'm already registered/activated. The first time you clicked probably activated the account. Try logging in. Back To Top My trial expired before it was supposed to. What happened? We evaluate requests for trial account extensions on a case-by-case basis. The clock can be reset, but we can only do so for certain reasons. Please email us at support@browsercam.com for more details. Back To Top Is the trial full featured? No. The free trial does not include the Remote Access service. Access to some resource-intensive capture features, such as Full Screen Capture, is also restricted. For the Screen Capture Service you will have 24 hours maximum from the time you click the emailed activation link, so don't click it until you're ready to use it. After 24 hours or 200 captures (whichever comes FIRST), no additional captures can be produced, although you may still view your captures. In order to take additional captures, you should register as a paid BrowserCam customer. Back To Top I never got the activation email? Our automated message might have wound up in your computer's spam folder. If you send us an email at support@browsercam.com we'll look it up and send it to you. Back To Top How can I upgrade my trial account to a full subscription? To upgrade your trial account, please take the following steps: 1. Log into your trial account 2. In the My Plan Summary section, click on the link in the sentence "Change my plan." 3. Enter all of your registration information. If you've already entered it, click the "Update" button. 4. Enter all of your billing information, or click the checkbox, which will load your registration information from the previous page. You will also need to select your credit card type and enter your credit card number with no spaces or hyphens. After selecting your card's expiration date, click on the "Update" button. On the next page, select the radio button which corresponds to your desired billing plan (Capture, Capture Plus, Remote, Classic, Classic Plus, or Premium) and the desired plan duration (One-Day, One-Month, Super-Saver, or Annual). Once you click on the "Submit" button on the confirmation page, your new subscription will be opened. In the Available Service Plans section, select your desired subscription in the Plan Duration column. Once the page reloads, select your desired service type in the Service Type column. Click the "Update" button when finished. Back To Top Annual Subscriptions We offer several types of Annual subscriptions. BC-Capture: $399.95 for 12 months of unlimited access to our screen capture service. Capture Plus: $499.95 for 12 months of unlimited access to our screen capture service and DeviceCam. Remote: $399.95 for 12 months of unlimited access to our remote access service. Remote Plus: $499.95 for 12 months of unlimited access to our remote access service and BC-Virtual. Classic: $499.95 for 12 months of unlimited access to our screen capture and remote access services. Classic Plus: $799.95 for 12 months of unlimited access to screen captures, remote access, DeviceCam, and BC-Virtual. Premium: $999.95 for 12 months of unlimited access to our screen capture and remote access services. Premium customers also get benefits such as priority screen capture delivery, 60 minute remote access sessions, a greater number of full page captures, more users on the account, and more! Annual accounts include up to ten (10) sub-users in the account, but the BC-Premium service plan allows up to 25 users. If you need more information, please email us at sales@browsercam.com . We accept payment by credit card,check, wire transfer, and Paypal. If you'd prefer to pay by check, please send it to: BrowserCam, A Gomez Service Accounts Receivable 10 Maguire Road, Suite 330 Lexington, MA. 02421-3110 Please sign up for a trial account first and send us a message at support@browsercam.com , which includes your username so we know which account to activate. We will also need a purchase order (PO) number from you to activate the account. Once activated, payment is due in full within 30 days from activation of the account. We greatly appreciate prompt payment since your Annual account will be activated in good faith in anticipation of your payment. Back To Top Academic Discounts If you are an instructor of a web-design class and are considering using BrowserCam as part of your curriculum, email us at sales@browsercam.com with a hyperlink to your course at your school and tell us how you plan to incorporate BrowserCam in the lesson plans and the approximate class size. We evaluate each request on a case by case basis. Click here for our master pricing list. Back To Top Add an additional user to my account Click "My Account" in the upper right hand corner of the page. Click "Add New" at the very bottom of the page. Fill out the user's contact information, username and password, and the desired User's Rights. Click the "Add New" button. We'll send the user an email with their username and password. Back To Top Delete a user from my account Click "My Account" in the upper right hand corner of the page. Click "Delete" next to the user you wish to remove. Click "Delete" to confirm. We'll send the user an email with their username and password. Note that if the user has projects associated with their account, you'll be asked whether to assign the files to another user, or to permanently delete them. Back To Top Edit the permissions of a user Click "My Account" in the upper right hand corner of the page. Click "Update" next to the user you want to edit. Check or uncheck the User's Rights boxes as desired. Click "Update" at the bottom. Changes will be in effect during the user's next login. Back To Top Change a user's password Click "My Account" in the upper right hand corner of the page. Click "Update" next to the user you want to edit. Enter and re-enter the new password. Click "Update" at the bottom. Back To Top Change my password Click "My Account" in the upper right hand corner of the page. Click the "Edit" button under the Account Contact Information section. Enter and re-enter the new password. Click "Update" at the bottom. Back To Top Change my contact information Click "My Account" in the upper right hand corner of the page. Click the "Edit" button under the Account Contact Information section. Change your information as needed. Click "Update" at the bottom. Back To Top Change my billing information Click "My Account" in the upper right hand corner of the page. Click the "Edit" button under the Payment Info section. Change your information as needed. Click "Update" at the bottom. Back To Top Close my account Click "My Account" in the upper right hand corner of the page. Click here to close the account. (This will close your account permanently). OR Click here to place your account temporarily on hold. (This will freeze your account and stop any automated billing, but you can re-open the account again in the future and your work will remain intact for 6 months). Back To Top My account was placed on hold. Accounts are placed on-hold automatically when your credit card is declined or when a user chooses to place their account on hold. If your account has been placed on hold automatically, updating your payment info will usually clear the account and release the hold. If that doesn't do it, please email us at billing@browsercam.com . Accounts that have been placed on hold retain their captures for 180 days. Back To Top What happens when I close my account? First off, no matter what, you are always welcome back. When you close your account, all your captures, all your account info and all your payment info is deleted right then. This cannot be undone by you or by customer service. Therefore, we recommend that if you are not likely to use your account for an extended period of time that you place your account on hold rather than closing it. Back To Top View my billing history. Click on "My Account" and scroll down. Current Monthly Usage shows your activity for the month. To see your entire history click on the link in "Click here for full history" at the bottom of the billing history section. Back To Top Get a copy of an invoice. Click on "My Account" and scroll down. Click on the link in "Click here for full history" On the far right, click on view Invoice to see the invoice related to that particlar charge. (If you believe the charge is in error or you'd like a refund just email us at billing@browsercam.com . Back To Top What's a Transaction ID? This is a unique identifier that the credit card processing agency assigns to your transaction. We use this to track down protential discrepancies in billing and to process refunds. Back To Top How do I change my Service Plan? To change your service plan, click "My Account", click on the link in "Click here to switch plans". You'll be asked to confirm you existing contact and billing information. After that you can select your new pricing plan from the menu. Back To Top Change your account's default settings. Click "My Preferences" in the upper right hand corner of the page. Change your preferences as desired. Click "Update" at the bottom. Back To Top Take a screen capture. Click "Capture" on the navigation bar. Enter the name of your new screen capture project a. Click the "Share this Project with Other Users in Your Account" checkbox to allow other users on your account to view the captures in your project. b. Click the "Make this Project Publicly Accessible" checkbox to share your screen captures with the world. Enter one or more URLS to capture. If your pages are secured with HTTP Basic Authentication, enter your username and password in the available fields to llow BrowserCam into your site. note: This feature will not work with the AOL browser. Click on the "Continue" button. Select one or more browsers. Accept the default options beneath the browser selection menu if you find them acceptable, or change the option to suit your needs. Click "Continue" to place your screen capture order. Back To Top Take Full Page Captures. On page #2 of the capture process, select the "Full Page" radio button in the Capture Area menu. Please note that accounts are limited in the number of Full Page Captures that they can take. Back To Top Take screen captures of an entire site. Click "Capture" on the navigation bar. Enter the name of your new screen capture project. Click the radio button labeled "Crawl a web site for multiple URLs" Enter the starting URL (usually the home page) . Select "Entire Site" and "Stay within domain". Click on the "Continue" button. Select the available pages on the site that will be crawled. Click the "Select All" button to choose all pages. Click on the "Continue" button. Select one or more browsers. Accept the default options beneath the rowser selection menu if you find them acceptable, or change the options to suit your needs. Click "Continue" to place your screen capture order. Back To Top Recapture previously ordered captures. Click "Capture" on the navigation bar, and then select the "View Projects" link. Select your project from the project pull down menu. You have 3 recapture options: 1. Manually select the captures that you'd like to recapture, mouse over the "Recapture" link and select "Checked Items". 2. Select "Just This Page" to recapture the entire page without selecting any captures' checkboxes. 3. Select "Entire Project" to recapture the entire project with 1 click. Clear your browser's cache to avoid seeing the old capture's thumbnail image again. Back To Top Capture the source code from my pages along with its image. This option can be selected in Step #2 of the screen capture process. There is a new checkbox entitled "Save Page Source", which will save the page's source code when checked. If this option is selected, links entitled